FAQs

How quickly can you get to East Farleigh?

We prioritise emergencies in the ME15 area and aim to arrive as fast as possible—usually within 30–45 minutes, traffic permitting.

Do you charge a call-out fee?

No. The Key Locksmith never charges a call-out fee. You only pay for labour and any approved parts.

Can you open my door without damaging the lock?

In most cases, yes. We use non-destructive entry techniques wherever possible to protect your door and lock.

What locks do you carry?

We stock a wide range of locks including BS3621 mortice locks, TS007 3-star euro cylinders, night latches, and anti-snap options for uPVC and composite doors.

Do you work with uPVC and composite doors?

Yes. We repair and replace multi-point locking systems, handles, and gearboxes on all types of uPVC and composite doors.

Are you available at night or on weekends?

Absolutely. We’re available 24 hours a day, 7 days a week, including bank holidays.

What payment methods do you accept?

We accept cash, major debit/credit cards, and contactless payments on site for convenience.

Are you a local locksmith in East Farleigh?

Yes. We’re based near Maidstone and regularly serve customers throughout East Farleigh, Tovil, Coxheath, Barming, and surrounding ME15 postcodes.

Can you help if my key snapped in the lock?

Yes. We can safely remove broken keys without damaging the cylinder, and cut or replace new keys if required.

Can you fit insurance-approved locks?

Yes. We fit British Standard BS3621 and TS007 locks that meet insurance requirements and improve home security.

Do you repair window locks too?

We do. We fix or replace uPVC window locks, handles, and hinges, ensuring proper function and alignment.

Can you help with digital or smart locks?

Yes. We can install and service smart locks and keyless entry systems for residential and small business properties.

What if my uPVC door won’t lock properly?

This is often due to misalignment or a worn gearbox. We can realign and repair the door to restore smooth operation and full locking function.

Can you rekey or change locks after moving house?

Definitely. We recommend changing locks immediately after moving in for peace of mind. We can rekey or replace all locks in one visit.

Do you offer landlord or letting agent services?

Yes. We provide same-day lock changes, repossession assistance, and tenant lockout services for landlords and agents, with invoices and photos available.

Are you DBS checked?

Yes. Gerry, our main locksmith, is DBS-checked, insured, and highly experienced in both domestic and commercial work.

Do you offer security advice?

Of course. We’re happy to advise on lock upgrades, door reinforcement, and burglary prevention, tailored to your property type.

What areas do you cover besides East Farleigh?

We also cover Maidstone, Coxheath, Tovil, Loose, Barming, and surrounding areas within Kent (ME15).