FAQ Section – Locksmith Chatham

How long will it take you to arrive in Chatham?
Our typical response time in Chatham and Medway is within 30 minutes, depending on traffic and time of day. We’ll always give you an accurate ETA when you call.

How long does it take to open a door?
Most lockouts are resolved within 5–15 minutes, though complex locks or high-security cylinders can take longer. We’ll always explain what’s happening as we work.

What if my key broke in the lock?
We can extract broken keys safely without damaging your lock in most cases. If the cylinder is damaged, we can replace it immediately from stock on our van.

Can you open a smart lock or digital lock?
Yes, we’re trained to handle most smart, electronic, and keypad locks used on domestic and commercial properties.

Do you replace or repair uPVC door locks?
Absolutely. We carry uPVC gearbox mechanisms, handles, keeps, and Euro cylinders for same-visit repairs. If your handle turns but won’t engage, the gearbox is likely failed — we can fix or replace it.

Can you fit high-security locks?
Yes. We fit anti-snap, anti-pick, and anti-bump Euro cylinders that meet British Standard TS007 3-Star or SS312 Diamond rating. Perfect for boosting home security in Chatham.

Do you offer locksmith services for landlords or estate agents?
Yes, we regularly work with landlords, letting agents, and property managers in Chatham and Medway. We can assist with tenant lockouts, repossessions, and lock changes between tenancies.

Do you cover areas outside Chatham?
Yes. We cover all of Medway including Rochester, Gillingham, Strood, Rainham, and nearby towns like Maidstone and Sittingbourne.

Do you provide receipts and invoices?
Yes, all work comes with a digital or printed receipt for your records. Business clients can receive full VAT-style invoices if required.

Are your parts and labour guaranteed?
Yes — all locks and parts are covered by a 12-month warranty, and our workmanship is guaranteed.

Can you cut keys on-site?
We don’t currently offer key cutting on-site, but we can recommend trusted local partners in Chatham who do.

What payment methods do you accept?
We accept cash, all major cards, contactless, and bank transfer. You’ll always receive a receipt for your payment.

Are you insured and DBS checked?
Yes. Our locksmiths are fully insured and DBS checked, ensuring safe and professional service in every job.

Can you secure my home after a burglary?
Yes. We provide emergency lock changes, door and window securing, and boarding-up services after a break-in, day or night.

Do you work with commercial properties?
Yes. We support shops, offices, schools, and warehouses across Chatham and Medway with master key systems, shutter locks, and door closers.

Do you charge extra for weekends or late-night callouts?
No hidden charges. Our fixed pricing applies 24/7, with all costs confirmed before any work begins.